Privacy Notice

Privacy Policy

November 29, 2010
Xtremely Tropical

Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:
As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email address, Phone number, and Credit/Debit Card Information

How That Information Is Used:
This information is used to communicate with you during the order fulfillment process and to complete your order. From time to time we will notify you via email of special offers. You can unsubscribe at any time from receiving these offers.

Our Commitment To The Security of Your Data
We utilize Authorize.net as our online payment processor. Authorize.net has a long tradition of internet security. When you complete your transaction online through Authorize.net your information is transmitted via Authorize.netís secure servers and is never shared with anyone at our office. For transactions made in person at our office, we have a terminal where we swipe your card. Your Credit/Debit card information is never copied or stored.

Contact Info
Our contact information
By email: sales{at} xtremelytropical [dot.] com

By standard mail:
Xtremely Tropical
11428 Moog Dr
St Louis MO 63146
By phone:
314-785-1700 (between 8:30 a.m. and 4:30 p.m. Central time zone)

Shipping Information:
Most orders ship within 10 business days. Orders are shipped via common carrier (freight) for curbside delivery. A tracking number will be provided.

For expedited turn time, please notify your sales representative prior to completing your order. Rush fees or expedited shipping fees may apply.

Refund, Returns and Cancellation Policies:
For standard stock sizes, refunds or returns may be requested within 10 business days. They must be in new, unused condition. A 35% restocking fee will apply. Customer is responsible for the return shipping. Custom sizes may not qualify for a refund or return. Orders may be canceled prior to being put into process.
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